Shipping & Delivery

Thank you for shopping with Encuestore! We strive to ensure that your orders are processed and delivered in a timely and efficient manner. Please review our Shipping & Delivery policy below for more information on how we handle your orders.

1. Shipping Methods & Delivery Times

We offer a variety of shipping methods to ensure your order reaches you quickly. Delivery times may vary depending on your location and the shipping method selected during checkout.

• Standard Shipping: Estimated delivery time: 5-7 business days.
• Expedited Shipping: Estimated delivery time: 2-3 business days.
• International Shipping: Delivery time depends on the destination country, typically ranging from 7-14 business days.

Please note that delivery times are estimates and can be affected by factors such as weather conditions, customs processing, or holidays.

2. Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, and the weight of your order. You will be able to see the exact shipping fees before confirming your order.

3. Order Processing Time

All orders are processed within 1-2 business days of receiving your order. Please allow additional processing time during peak periods, such as holidays or sales events.

4. International Shipping

We do offer international shipping to select countries. Please note that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These additional charges are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you realize there is an error in your shipping address after placing your order, please contact us immediately at [email protected].

7. Lost or Stolen Packages

Once your package is handed over to the carrier, we are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier directly for assistance. If you need help, feel free to reach out to us at [email protected], and we will assist you in resolving the issue.

8. Shipping Restrictions

We do not ship to P.O. Boxes or certain restricted locations. Please ensure that you provide a valid physical address during checkout.

9. Delays in Shipping

While we strive to deliver your order as quickly as possible, occasional delays may occur due to unforeseen circumstances such as weather, strikes, or high order volume. We appreciate your understanding and will do our best to keep you informed of any delays.

10. Contact Us

If you have any questions or need further assistance regarding shipping or delivery, please contact us at:
[email protected]

We’re here to help and ensure your shopping experience is smooth and enjoyable!