FQA

Welcome to our FAQ page! Below you’ll find answers to some of the most commonly asked questions about shopping at Encuestore. If you need further assistance, feel free to contact us at [email protected].

1. What payment methods do you accept?

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through trusted payment gateways.

2. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.

3. Can I change or cancel my order?

We strive to process orders as quickly as possible, so changes or cancellations must be made within 24 hours of placing the order. Please contact our customer service at [email protected] as soon as possible if you need to modify your order.

4. Do you offer international shipping?

Yes, we do offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. You will be able to see the shipping options during checkout.

5. How can I return or exchange an item?

If you’re not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please refer to our Return and Exchange Policy on our website for details on how to return or exchange items.

6. What should I do if I received a damaged or incorrect item?

We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and a photo of the item. We will work to resolve the issue as quickly as possible.

7. How do I know what size to order?

We provide a detailed size guide on each product page to help you find the best fit. If you’re still unsure, feel free to reach out to us for additional size advice.

8. Can I use more than one discount code on my order?

Currently, we only allow one discount code per order. However, we occasionally offer special promotions, so keep an eye on our website or subscribe to our newsletter for updates!

9. How do I contact customer support?

You can reach our customer support team by emailing us at [email protected]. We will get back to you as soon as possible.

10. Do you offer gift cards?

At this time, we do not offer gift cards, but we may offer them in the future. Be sure to subscribe to our newsletter to be the first to know about new products and services!